Legal & policies
Refund Policy
Last updated: September 3, 2026
The price, AI-reading credits, pass duration, renewal status, and cancellation terms are shown before purchase. Stripe products on the web are one-time prepaid purchases with no automatic renewal; iOS monthly and annual plans are Apple auto-renewing subscriptions. Unused paid reading credits do not expire merely because pass access ends. A refund or revoked transaction may remove access granted by that transaction.
Apple in-app purchases
Digital access purchased on iPhone or iPad is processed by Apple. The iOS monthly and annual plans renew automatically. Request refunds through Apple’s Report a Problem service and cancel renewal in your Apple account subscription settings. Deleting an 8-Zi account does not automatically cancel an Apple subscription.
Web Stripe purchases
The Single Reading, 10-Reading Pack, 31-Day Pass, and 366-Day Pass sold on the web are non-subscription, one-time prepaid products. If the entire digital purchase remains unused, you may contact support to request a refund review within 7 days of purchase. Consumed AI-reading credits are generally not refundable. Mandatory local law continues to apply.
Service failures
If a system failure deducts access without delivering a report, we first restore that access and otherwise resolve it through the original payment channel.
Contact
For a refund or access issue, contact 8zi@8-zi.com.