Legal & policies

Support

Use the steps below for account, report, or purchase issues. We will never ask for your password, full payment-card details, or a private report access key.

Sign-in and password

Password-reset email is not available yet. Keep the password you first set. If you cannot sign in, contact support for the currently available options, but never send your password or complete account credentials.

Missing report, credit or points issue

The result is not yet confirmed. Check for a saved report first. If no report was saved, the hold is released; after an interruption it expires within 5 minutes of being placed. Talent interview questions are free, with no balance held. Only the first final report is charged when saved; reopening and other languages are free. Bazi basics unlocked with credits or points stay available and include subsequent AI. An AI failure does not return the entitlement used for that unlock. If credits or points still look wrong, send the time, feature name and visible error text. Do not send full birth details.

Apple purchases and subscriptions

• Choose Restore Purchases in Membership while signed in to the same 8-Zi account used for the purchase.
• A transaction already owned by another existing 8-Zi account is not transferred automatically; sign in to the original account or contact support.
• Cancel in Apple ID subscription settings. Request a refund through Apple Report a Problem.
• Deleting an 8-Zi account does not automatically cancel an Apple subscription.

Privacy and deletion

Delete an individual report from its data controls, or delete the account and associated cloud data from Membership. Contact support if the in-app action cannot complete.

Contact support

Email: 8zi@8-zi.com

We normally reply within two business days. For Apple billing, you may include the Apple order number; never send card or identity-document images.